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Sales Support Associate

Saratoga Springs, NY

Job Description

The Sales Support role will proactively take on responsibilities and support related to all aspects of our retail and builder sales area. This position will be required to handle multiple assignments in a fast- paced environment; proactively reach out to internal business partners to find solutions and anticipate needs, while maintaining a level of professionalism and confidentiality.


Critical features of this job, described below, are subject to change at any time due to reasonable accommodation or out of business necessity.
• Provide service (in person, by phone, and in e-mail) to customers in support of our Sales Team
• Select tile and stone samples and ship to prospective and existing customers
• Accurately register and track orders in our computer system
• Create and implement processes for better efficiency within the department
• In a timely fashion, review and manage inbound and outbound communications, including but not limited to mail, e-mail, telephone, meetings, reports, newsletters, subscriptions, copying, filing, faxing, and routing as well as obtaining the Sales Team approvals for important materials
• Provide general customer service to customers in the showroom and, when necessary, to the Operations Team
• Perform other duties and responsibilities as directed
• Attract and support potential customers by answering product & service questions
• Because of the Company’s coverage, operational, and customer needs, regular and punctual employee presence is required. Attendance and dependability are essential functions of this position


To perform this job successfully, the employee must be able to perform each essential function satisfactorily. The requirements listed in this section are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• Passionate self-starter who is resourceful; ability to build relationships and inspire trust
• Excellent written and verbal communication skills, time management skills, and the ability to prioritize
• Ability to work a flexible work schedule that may include evenings and rotational weekends


• Medical, dental, life, & disability insurance (with the opportunity to purchase additional)
• Health Savings and 401(k) accounts with company match
• Paid time off, including paid holidays
• Leave of absence program

Interested? Apply for this job now!